FAQs

What’s the difference between DIRECTV standard and custom installation?

When it comes to DIRECTV installation, most homes qualify for the standard installation. However, a living situation can offer certain unique challenges or factors that require a more customized – or personalized – installation. Let’s take a closer look at the differences that can come with each method of installation.

What’s included with DIRECTV standard installation?

Standard installation is included with most DIRECTV equipment and is performed by a certified technician. It includes:

  • Installation of your DIRECTV dish. The dish must be placed within 100 feet of your TV with an unobstructed view of the southern sky. Places like a roof or balcony are ideal.
  • Running cable (up to 125 feet) from the dish to your receiver(s) and 25 feet of phone line.
  • Connecting your previously connected equipment to your new DIRECTV system.
  • A 20-minute overview of how to use your new DIRECTV equipment and features.
  • Assistance in activating your service.

What does DIRECTV custom installation include?

Though standard installation covers almost all DIRECTV systems, certain installations may require extra, customized work that is not included with your equipment.

Custom installation will require additional charges. It includes, but is not limited to:

  • Installing extra receivers or routing a system to more than 1 TV outlet.
  • Fishing cables between walls or routing cables past more than 1 wall.
  • Connecting your system to a stereo or additional hardware.
  • Enhancing your existing phone line.
  • Mounting the dish on a pole.
  • Any additional equipment or cables.

If the technician sees that you will require a custom installation, they will ask you sign a revised Custom Work Rate Sheet before beginning the installation. It will show you the fixed rate for the services to be performed and he/she will collect the payment from you directly while on-site. That way the custom installation charges will not appear on your DIRECTV bill.

Which method of installation is superior?

It depends on your situation and the factors involved. Most of the time, it’s less about which installation method is superior as it is about necessity. Say you live in an apartment complex and your landlord says you can have DIRECTV, but you can’t mount the dish in the yard surrounding the premises or the roof. You would need to mount the dish on a pole or a tripod and that might fall under custom installation guidelines.

You should call DIRECTV if you’re looking to become a customer and describe your situation. That will help them better assess which category you fall within regarding installation.

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